Cancellations and Purchase Terms

Guinda Wellness & Spa gift vouchers are digital products. When you complete a purchase:

• You acquire a digital voucher entitling you or the recipient to enjoy a spa service or experience.
• The voucher is sent by email to the buyer and/or the specified recipient.
• The voucher includes a unique validation code required to redeem the service.
• The date and time for the service must be booked separately by contacting the spa directly.

Unless otherwise stated in the voucher description, gift vouchers are valid for 3 months from the date of purchase.

Once the validity period has expired, the voucher cannot be redeemed. In exceptional circumstances (illness, force majeure, temporary closure of the establishment), the spa may consider an extension at its discretion.

To enjoy the service covered by the voucher, an advance booking is required:

• WhatsApp: +34654014268
• Email: info@guindaspa.es
• Via the contact form on the website.

Bookings are subject to availability. We recommend booking as far in advance as possible, especially during peak season and weekends.

When booking, please provide your voucher code.

These conditions apply to any booking made with Guinda Wellness & Spa, whether for a directly booked service, a gift voucher, or a private experience.

• Changing the date or time: can be requested free of charge with at least 24 hours' notice before the appointment, and is always subject to availability.
• Cancelling: must be communicated with at least 24 hours' notice.

If a change or cancellation is not communicated within this period, the booking may be considered used. If the booking is linked to a gift voucher, the voucher may be considered redeemed, in accordance with the change, cancellation and no-show conditions described on this page.

Please arrive with enough time to enjoy your experience without rushing. In the event of a late arrival, the time lost will be deducted from the duration of the booked service; we will always try to adapt the schedule where availability allows.

Significant delays may result in the service being shortened or cancelled, without entitlement to a deposit refund or to the reinstatement of the related gift voucher. Respecting arrival times allows us to look after both your time and that of our other guests, as well as the smooth running of our schedule.

If you do not attend a confirmed booking without giving at least 24 hours' notice, the service may be considered used. If the booking is linked to a gift voucher, the voucher may be considered redeemed. In both cases, without entitlement to a refund or rescheduling.

For certain experiences, a deposit or advance payment of the booking may be requested. This amount will be applied to the booked service.

In the event of a no-show, a significant delay, or a cancellation outside the period set out in this policy, the deposit will not be refundable.

On occasion, and for justified reasons, Guinda Wellness & Spa may need to amend a confirmed booking. In such cases, we will offer an alternative date or time as close as possible to the original, always seeking to minimise any inconvenience to you.

Gift vouchers are non-refundable once issued, except in the following cases:

• Technical or administrative error attributable to the establishment in issuing the voucher.
• Legally mandated refund under applicable consumer protection law.
• Permanent closure of the establishment before the voucher can be redeemed.

Vouchers are transferable: the buyer may pass the voucher to another person to use.

Beyond these cases, a gift voucher may be considered redeemed if the 24-hour notice period set out in sections 4 and 6 of this page is not respected.

Cancelling a booking within the notice period does not, by itself, entitle the holder to a refund of the gift voucher, but rather to the possibility of changing or rearranging the booking subject to availability.

To redeem the voucher, the holder must present the unique validation code (digitally or printed).

• The voucher may only be used once. Once validated, it is considered redeemed.
• Expired, previously used, forged or tampered vouchers will not be accepted.
• If the voucher value is less than the price of the chosen service, the holder must pay the difference.
• If the voucher value exceeds the price of the chosen service, the remaining balance will not be refundable, unless otherwise agreed with the establishment.

For any queries about purchases, vouchers or cancellations:

• WhatsApp: +34654014268
• Email: info@guindaspa.es
• Phone: +34 654 01 42 68